Case Study: LEAD Professional Development Association

LEAD Professional Development Association Incorporated (LEAD) has been using the Membes Association Management System since October 2018. Jagvir Singh, Operations Manager at LEAD shares below how the Membes system helps them accurately filter data and plan their events.

What were the original reasons you were looking for an Association Management System (AMS)?

Given the nature of work LEAD do, working with people in Western Sydney providing professional development and training opportunities; it is critical we are able to properly manage our data. Our previous database had very limited features which did not allow us to filter data which led to multiple records for one member in the system making our reports inaccurate.

How has the Membes system helped you solve the problems you identified?

1. The Membes duplicate profile management tool helps to filter the correct and accurate data into the system. We now have great confidence in our reports being correct and use the valuable record information to continue supporting our members.
2. The Event Management feature simplifies the event organising process by reducing the steps needed to collect data, including managing the registration fee. It means we are able to ramp up and host more events with much less stress. 

What are some of the objectives that the Membes system has helped you achieve?

Membes has helped us to develop a consistent relationship with our members and made managing our database much easier. It also provides greater insights about event registrations, makes the organising process easier and simplifies fee collection. These things were difficult in our old database as it was an events tool only and all membership data needed to be manually entered.

“As Membes is an off the shelf product it is cost effective and easy to adapt. It is useful to reduce multiple steps usually required for event registration and allows for easy customisation.” Jagvir Singh, Operations Manager, LEAD

Membes features utilised by LEAD:

• Membership Management
• Event Management
• Finance